This is the current roadmap for GC Notify. Objectives and timelines are all subject to change. More information about work in progress can be found on the teams agile board.
Current outcomes
Our focus is on helping government programs send notifications at a larger scale, improving service management, expanding automation capabilities, and strengthening the platform’s security and reliability.
Support large-scale notification delivery
Next steps
- Support higher-volume sending for large government programs
- Improve onboarding and operational support for large-scale services
- Continue platform performance, scalability, and reliability improvements
Improve service management
Next steps
- Research and define the needs of teams that manage multiple Notify services
- Explore group-level monitoring, reporting, and usage insights
- Improve account and service management capabilities
- Reduce manual reporting and administrative effort
Turn user insights into product improvements
Next steps
- Release file attachments in the Notify interface
- Expand template management and reporting capabilities through the API
- Improve account and service management experiences
- Explore emerging user and platform needs through research
- Deliver improvements informed by client feedback, support trends, and operational insights
Strengthen platform security and reliability
Next steps
- Deliver planned security improvements identified through our security assessment
- Improve monitoring, observability, and threat detection
- Reduce security-related technical debt
- Improve platform resilience and operational readiness
| Recently shipped | Working on now | Exploring |
|---|---|---|
| Modernized Message Editing | File Attachments | Service Groups |
| SMS Usage Transparency | API Enhancements | Aggregated Reporting & Insights |
| Platform Reliability Improvements | Large-Scale Service Support | Emerging User Needs |
| Improved Monitoring & Observability | Account & Service Management | Future Messaging Capabilities |
| Better Developer Resources | Security Improvements |